What our clients say.
As a valued Mortgage Lending Credit Union and client, I am pleased to provide this testimonial highlighting the exceptional service and support offered by CBRES Appraisal Management Company. Throughout our numerous years and interactions with Dave Reitzel and John Noonan’s team at CBRES Appraisal Management Company, we have consistently experienced exceptional service.
From the moment the request is submitted for an appraisal to receiving the final report, their level of efficiency and attention to detail is above industry standards. The team at CBRES Appraisal Management Company has always displayed an impressive level of industry knowledge and expertise. They continue to demonstrate a deep understanding of the local market, ensuring that their appraisals were thorough, accurate, and in compliance with all the GSE guides and relevant regulations.
This level of expertise not only streamlined our lending process but also provided us with the confidence to make well-informed lending decisions. What truly sets CBRES Appraisal Management Company apart is their unwavering commitment to customer service. I have found the management, Dave Reitzel, John Noonan, and Jamie Bobo, were always available to address any questions or concerns promptly. Their friendly and knowledgeable staff consistently went above and beyond to ensure that our needs were met, providing us with a seamless and stress-free experience.
Wendy Dawson
Vice President Mortgage Lending
Coastal Credit Union
1000 St Albans Drive
Raleigh, NC. 27609
919-420-8259
In looking for an AMC 5 years ago, Truliant searched for a partner that knew our markets, was highly engaged, and responsive. We found that with CBRES and have never looked back! Truliant has the security of knowing every loan transaction provides the best experience possible. CBRES makes it easy through their personal service and commitment to delivering a quality product that meets GAAR requirements. We have assurance of less risk for collateral issues, smoother underwriting process and speed of delivery. Because of the Truliant/ CBRES partnership we know our borrowers receive a fair and accurate valuation of their property. CBRES is truly a partner with a relationship, not a vendor.
Beth P. Eller
Senior Vice President Mortgage Services
Truliant Federal Credit Union
Winston-Salem, NC 27103
Direct- 336-293-2012
Working with CBRES has been a breath of fresh air. David, John, and especially Jamie, have been great partners. They are attentive and responsive. I would highly recommend using them as your AMC.
Seth Albright, SE District Manager
Guild Mortgage
I ran into an old friend the other day who owns a mortgage company. Having not seen him in years, we began to catch up. We were talking about mortgages and appraisals. Inevitably, AMCs became a part of the conversation. I told him that CBRES was my favorite AMC. When he asked me why, I told him that some of my AMCss were very impersonal, that I was just another appraiser, UNLESS they needed something. They would always try to cut fees, make everything rush orders. Send out orders to multiple appraisers, asking for fee’s and turn around times. CBRES doesn’t do any of these things. Oh, sure, they may, on occasion, need special attention, but not every order. I ended by telling him how wonderful the staff is from top to bottom, and easy to work with. Of all the AMCs I work with, I don’t mind saying that CBRES is the Gold Standard.
Harold C. White
Certified General Real Estate Appraiser
CBRES has been the best decision we made for our appraisal service needs. Our account rep is intuitive and always a phone call away. Our appraisers all rave about the simplicity of the system and the level of timely communication they receive.
Amanda
Mortgage Originator
Rabun County Bank
Community Bank Real Estate Solutions’ customer service is top-notch! Their employees are quick to respond and always very professional. Their online portal is user friendly and extremely easy to use. We highly recommend CBRES!
Larry Jackson, Owner
Corin, Office Manager
Jackson Mortgage, Anniston, Alabama
My name is Lee Currin, Owner of Currin Appraisals. I have been appraising since 1999. Prior to appraising property I had the responsibility overseeing multi-million customer service department. I have spoken several times to your Customer Service Reps on different appraisals. Your company hands down stands above the level of customer support received from competing entities. Thanks!
Lee Currin
Currin Appraisals
I want to thank you and your great staff for always taking my call. I have 40 years of appraisal experience and have worked with numerous banks and AMC’s. Your AMC is top shelf and I appreciate your professionalism, candor and high respect for appraisers. I have never been asked to compromise my integrity and always felt like you have my back. Your fees and turn times are reasonable. Your reviewers are reasonable and professional as well. It is my honor to work with your AMC! Thanks again for a great experience!
Dr. J. Craig Julian, SRA, AI-RRS, ASA, IFA
General State Certified Appraiser in North and South Carolina
I am a 25-year veteran in mortgage lending, but new to working with an appraisal management company. I am pleasantly surprised to discover that CBRES is a very important part of our mortgage lending process. Initially I was concerned about appraisals that were not done in-house. However, now our customers think CBRES are our employees.
I have experienced two appraisals and both of them have been seamless. I liked all the extra emails that you do (home has been inspected, etc.). It is never one big thing with CBRES, it’s the series of little things that defines who you are. It is the underlining attitude behind it all. It is not just an empty phrase )like “my pleasure” at Chick-fil-a) it’s the can-do attitude behind it that makes it work.
Recently, I went through the process of having an appraiser (that I worked with for 20 years) added to your list. He was met with a great attitude with whomever he talked to. He called me afterward and told me the person he spoke to was awesome; a friendly and “good-person” type. While I understand that I cannot communicate directly with the you or your appraiser, it’s important to have the communication be so seamless and efficient that it “feels” like am “dealing direct”.
So, here is a shout out to you folks. All these little things you do make a big difference in the customer experience. I look forward to doing more business with you in the future.
Mike Newbauer NMLS:54692
Truliant Mortgage
During the past year, we have changed our business profile from a mortgage broker to a mortgage lender and rebranded our name. Because of our great relationship, we were able to seamlessly change over to the Encompass LOS. John and the team at CBRES made these profile changes quickly and worked to integrate the ordering process easier from within Encompass. Each person at CBRES will step in and make the calls to obtain clarifications and keep you informed. Over the years our trust and appreciation of each person at CBRES has been rewarding to us and to our customers.
True success requires great partners.
FIDELITY BANK
JAN SYLVESTER | NMLS# 37910
Compliance and Project Manager
I appreciate working with you and your staff and have enjoyed our relationship over the past several years. It is difficult to find a client who is invested in more than just the process and brings a personal touch to the business. Being able to speak to or email you directly rather than go through an outsourced help desk really makes life easier and turn time faster.
I look forward to a continued relationship.
Chris Chrisawn
CHISAWN APPRAISALS
Working for Community Bank Real Estate Solutions has been a real pleasure. They pay a fair appraisal fee and always pay promptly. More importantly, unlike most of the large national appraisal management companies, you get treated like a real person, with respect and professional courtesy. I wish all AMCs were as enjoyable to work with as CBRES.
R. Scott Bryson
LEAMON & ASSOCIATES, LLC
Community Bank Real Estate Solutions is a great company to do business with in this AMC/Appraisal Environment. It’s always nice to talk to a real live appraiser that has been in the field rather than someone just going through a checklist. Fair pay, once a week. Fair, honest people. An easy platform to upload reports and keep everyone in the loop.
What more could you want in an AMC?
David Massey, Appraiser
MASSEY APPRAISALS